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284 lines
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284 lines
19 KiB
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<title>Troubleshooting - Kanidm Administration</title>
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<ol class="chapter"><li class="chapter-item expanded "><a href="intro.html"><strong aria-hidden="true">1.</strong> Introduction to Kanidm</a></li><li class="chapter-item expanded "><a href="frequently_asked_questions.html"><strong aria-hidden="true">2.</strong> Frequently Asked Questions</a></li><li class="chapter-item expanded "><a href="installing_the_server.html"><strong aria-hidden="true">3.</strong> Installing the Server</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="choosing_a_domain_name.html"><strong aria-hidden="true">3.1.</strong> Choosing a Domain Name</a></li><li class="chapter-item expanded "><a href="prepare_the_server.html"><strong aria-hidden="true">3.2.</strong> Preparing for your Deployment</a></li><li class="chapter-item expanded "><a href="server_configuration.html"><strong aria-hidden="true">3.3.</strong> Server Configuration and Install</a></li><li class="chapter-item expanded "><a href="server_update.html"><strong aria-hidden="true">3.4.</strong> Server Updates</a></li><li class="chapter-item expanded "><a href="security_hardening.html"><strong aria-hidden="true">3.5.</strong> Platform Security Hardening</a></li></ol></li><li class="chapter-item expanded "><a href="client_tools.html"><strong aria-hidden="true">4.</strong> Client Tools</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="installing_client_tools.html"><strong aria-hidden="true">4.1.</strong> Installing client tools</a></li></ol></li><li class="chapter-item expanded "><a href="administrivia.html"><strong aria-hidden="true">5.</strong> Administration</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="accounts_and_groups.html"><strong aria-hidden="true">5.1.</strong> Accounts and Groups</a></li><li class="chapter-item expanded "><a href="backup_restore.html"><strong aria-hidden="true">5.2.</strong> Backup and Restore</a></li><li class="chapter-item expanded "><a href="database_maint.html"><strong aria-hidden="true">5.3.</strong> Database Maintenance</a></li><li class="chapter-item expanded "><a href="domain_rename.html"><strong aria-hidden="true">5.4.</strong> Domain Rename</a></li><li class="chapter-item expanded "><a href="monitoring.html"><strong aria-hidden="true">5.5.</strong> Monitoring the platform</a></li><li class="chapter-item expanded "><a href="password_quality.html"><strong aria-hidden="true">5.6.</strong> Password Quality and Badlisting</a></li><li class="chapter-item expanded "><a href="posix_accounts.html"><strong aria-hidden="true">5.7.</strong> POSIX Accounts and Groups</a></li><li class="chapter-item expanded "><a href="ssh_key_dist.html"><strong aria-hidden="true">5.8.</strong> SSH Key Distribution</a></li><li class="chapter-item expanded "><a href="recycle_bin.html"><strong aria-hidden="true">5.9.</strong> The Recycle Bin</a></li><li class="chapter-item expanded "><a href="why_tls.html"><strong aria-hidden="true">5.10.</strong> Why TLS?</a></li></ol></li><li class="chapter-item expanded "><a href="troubleshooting.html" class="active"><strong aria-hidden="true">6.</strong> Troubleshooting</a></li><li class="chapter-item expanded "><a href="glossary.html"><strong aria-hidden="true">7.</strong> Glossary of Technical Terms</a></li><li class="chapter-item expanded affix "><li class="part-title">Services</li><li class="chapter-item expanded "><a href="integrations/oauth2.html"><strong aria-hidden="true">8.</strong> Oauth2</a></li><li class="chapter-item expanded "><a href="integrations/pam_and_nsswitch.html"><strong aria-hidden="true">9.</strong> PAM and nsswitch</a></li><li class="chapter-item expanded "><a href="integrations/radius.html"><strong aria-hidden="true">10.</strong> RADIUS</a></li><li class="chapter-item expanded "><a href="integrations/ldap.html"><strong aria-hidden="true">11.</strong> LDAP</a></li><li class="chapter-item expanded affix "><li class="part-title">Synchronisation</li><li class="chapter-item expanded "><a href="sync/concepts.html"><strong aria-hidden="true">12.</strong> Concepts</a></li><li class="chapt
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<div id="content" class="content">
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<main>
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<h1 id="troubleshooting"><a class="header" href="#troubleshooting">Troubleshooting</a></h1>
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<p>Some things to try.</p>
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<h2 id="is-the-server-started"><a class="header" href="#is-the-server-started">Is the server started?</a></h2>
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<p>If you don't see "ready to rock! 🪨" in your logs, it's not started. Scroll back and look for
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errors!dd</p>
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<h2 id="can-you-connect"><a class="header" href="#can-you-connect">Can you connect?</a></h2>
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<p>If the server's running on <code>idm.example.com:8443</code> then a simple connectivity test is done using
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<a href="https://curl.se">curl</a>.</p>
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<p>Run the following command:</p>
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<pre><code class="language-shell">curl -k https://idm.example.com:8443/status
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</code></pre>
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<p>This is similar to what you <em>should</em> see:</p>
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<pre><code class="language-shell">➜ curl -vk https://idm.example.com:8443/status
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* Trying 10.0.0.14:8443...
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* Connected to idm.example.com (10.0.0.14) port 8443 (#0)
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* successfully set certificate verify locations:
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* CAfile: /etc/ssl/cert.pem
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* CApath: none
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* (304) (OUT), TLS handshake, Client hello (1):
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* (304) (IN), TLS handshake, Server hello (2):
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* TLSv1.2 (IN), TLS handshake, Certificate (11):
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* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
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* TLSv1.2 (IN), TLS handshake, Server finished (14):
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* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
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* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
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* TLSv1.2 (OUT), TLS handshake, Finished (20):
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* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
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* TLSv1.2 (IN), TLS handshake, Finished (20):
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* SSL connection using TLSv1.2 / ECDHE-ECDSA-AES256-GCM-SHA384
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* Server certificate:
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* subject: C=AU; ST=Queensland; L=Brisbane; O=INSECURE EXAMPLE; OU=kanidm; CN=idm.example.com
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* start date: Sep 20 09:28:18 2022 GMT
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* expire date: Oct 21 09:28:18 2022 GMT
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* SSL certificate verify result: self signed certificate in certificate chain (19), continuing anyway.
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> GET /status HTTP/1.1
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> Host: idm.example.com:8443
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> User-Agent: curl/7.79.1
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> Accept: */*
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>
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* Mark bundle as not supporting multiuse
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< HTTP/1.1 200 OK
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< cache-control: no-store, max-age=0
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< content-length: 4
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< content-type: application/json
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< date: Tue, 20 Sep 2022 11:52:23 GMT
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< pragma: no-cache
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< set-cookie: kanidm-session=+LQJKwL0UdAEMoTc0Zrgne2hU+N2nB+Lcf+J1OoI9n4%3DNE7xuL9yCq7B0Ai+IM3gq5T+YZ0ckDuDoWZKzhPMHmSk3oFSscp9vy9n2a5bBFjWKgeNwdLzRbYc4rvMqYi11A%3D%3D; HttpOnly; SameSite=Strict; Secure; Path=/; Expires=Wed, 21 Sep 2022 11:52:23 GMT
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< x-content-type-options: nosniff
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< x-kanidm-opid: 8b25f050-7f6e-4ce1-befe-90be3c4f8a98
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<
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* Connection #0 to host localhost left intact
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true
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</code></pre>
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<p>This means:</p>
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<ol>
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<li>you've successfully connected to a host (10.0.0.14),</li>
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<li>TLS worked</li>
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<li>Received the status response "true"</li>
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</ol>
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<p>If you see something like this:</p>
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<pre><code>➜ curl -v https://idm.example.com:8443
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* Trying 10.0.0.1:8443...
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* connect to 10.0.0.1 port 8443 failed: Connection refused
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* Failed to connect to idm.example.com port 8443 after 5 ms: Connection refused
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* Closing connection 0
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curl: (7) Failed to connect to idm.example.com port 8443 after 5 ms: Connection refused
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</code></pre>
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<p>Then either your DNS is wrong (it's pointing at 10.0.0.1) or you can't connect to the server for
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some reason.</p>
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<p>If you get errors about certificates, try adding <code>-k</code> to skip certificate verification checking and
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just test connectivity:</p>
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<pre><code>curl -vk https://idm.example.com:8443
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</code></pre>
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<h2 id="server-things-to-check"><a class="header" href="#server-things-to-check">Server things to check</a></h2>
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<ul>
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<li>Has the config file got <code>bindaddress = "127.0.0.1:8443"</code> ? Change it to
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<code>bindaddress = "[::]:8443"</code>, so it listens on all interfaces.</li>
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<li>Is there a firewall on the server?</li>
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<li>If you're running in docker, did you expose the port? (<code>-p 8443:8443</code>)</li>
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</ul>
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<h2 id="client-things-to-check"><a class="header" href="#client-things-to-check">Client things to check</a></h2>
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<p>Try running commands with <code>RUST_LOG=debug</code> to get more information:</p>
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<pre><code>RUST_LOG=debug kanidm login --name anonymous
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</code></pre>
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</main>
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<i class="fa fa-angle-right"></i>
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</a>
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</nav>
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</div>
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<script>
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window.playground_copyable = true;
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</script>
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<script src="elasticlunr.min.js"></script>
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<script src="mark.min.js"></script>
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<script src="searcher.js"></script>
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<script src="clipboard.min.js"></script>
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<script src="highlight.js"></script>
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<script src="book.js"></script>
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<!-- Custom JS scripts -->
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</body>
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</html>
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