2022-12-29 04:22:16 +01:00
<!DOCTYPE HTML>
< html lang = "en" class = "sidebar-visible no-js light" >
< head >
<!-- Book generated using mdBook -->
< meta charset = "UTF-8" >
< title > Troubleshooting - Kanidm Administration< / title >
<!-- Custom HTML head -->
< meta name = "description" content = "" >
< meta name = "viewport" content = "width=device-width, initial-scale=1" >
< meta name = "theme-color" content = "#ffffff" / >
< link rel = "shortcut icon" href = "favicon.png" >
< link rel = "stylesheet" href = "css/variables.css" >
< link rel = "stylesheet" href = "css/general.css" >
< link rel = "stylesheet" href = "css/chrome.css" >
< link rel = "stylesheet" href = "css/print.css" media = "print" >
<!-- Fonts -->
< link rel = "stylesheet" href = "FontAwesome/css/font-awesome.css" >
< link rel = "stylesheet" href = "fonts/fonts.css" >
<!-- Highlight.js Stylesheets -->
< link rel = "stylesheet" href = "highlight.css" >
< link rel = "stylesheet" href = "tomorrow-night.css" >
< link rel = "stylesheet" href = "ayu-highlight.css" >
<!-- Custom theme stylesheets -->
< / head >
< body >
<!-- Provide site root to javascript -->
< script >
var path_to_root = "";
var default_theme = window.matchMedia("(prefers-color-scheme: dark)").matches ? "navy" : "light";
< / script >
<!-- Work around some values being stored in localStorage wrapped in quotes -->
< script >
try {
var theme = localStorage.getItem('mdbook-theme');
var sidebar = localStorage.getItem('mdbook-sidebar');
if (theme.startsWith('"') & & theme.endsWith('"')) {
localStorage.setItem('mdbook-theme', theme.slice(1, theme.length - 1));
}
if (sidebar.startsWith('"') & & sidebar.endsWith('"')) {
localStorage.setItem('mdbook-sidebar', sidebar.slice(1, sidebar.length - 1));
}
} catch (e) { }
< / script >
<!-- Set the theme before any content is loaded, prevents flash -->
< script >
var theme;
try { theme = localStorage.getItem('mdbook-theme'); } catch(e) { }
if (theme === null || theme === undefined) { theme = default_theme; }
var html = document.querySelector('html');
html.classList.remove('no-js')
html.classList.remove('light')
html.classList.add(theme);
html.classList.add('js');
< / script >
<!-- Hide / unhide sidebar before it is displayed -->
< script >
var html = document.querySelector('html');
var sidebar = 'hidden';
if (document.body.clientWidth >= 1080) {
try { sidebar = localStorage.getItem('mdbook-sidebar'); } catch(e) { }
sidebar = sidebar || 'visible';
}
html.classList.remove('sidebar-visible');
html.classList.add("sidebar-" + sidebar);
< / script >
< nav id = "sidebar" class = "sidebar" aria-label = "Table of contents" >
< div class = "sidebar-scrollbox" >
2023-01-03 21:48:16 +01:00
< ol class = "chapter" > < li class = "chapter-item expanded " > < a href = "intro.html" > < strong aria-hidden = "true" > 1.< / strong > Introduction to Kanidm< / a > < / li > < li class = "chapter-item expanded " > < a href = "installing_the_server.html" > < strong aria-hidden = "true" > 2.< / strong > Installing the Server< / a > < / li > < li > < ol class = "section" > < li class = "chapter-item expanded " > < a href = "choosing_a_domain_name.html" > < strong aria-hidden = "true" > 2.1.< / strong > Choosing a Domain Name< / a > < / li > < li class = "chapter-item expanded " > < a href = "prepare_the_server.html" > < strong aria-hidden = "true" > 2.2.< / strong > Preparing for your Deployment< / a > < / li > < li class = "chapter-item expanded " > < a href = "server_configuration.html" > < strong aria-hidden = "true" > 2.3.< / strong > Server Configuration and Install< / a > < / li > < li class = "chapter-item expanded " > < a href = "server_update.html" > < strong aria-hidden = "true" > 2.4.< / strong > Server Updates< / a > < / li > < li class = "chapter-item expanded " > < a href = "security_hardening.html" > < strong aria-hidden = "true" > 2.5.< / strong > Platform Security Hardening< / a > < / li > < / ol > < / li > < li class = "chapter-item expanded " > < a href = "client_tools.html" > < strong aria-hidden = "true" > 3.< / strong > Client Tools< / a > < / li > < li > < ol class = "section" > < li class = "chapter-item expanded " > < a href = "installing_client_tools.html" > < strong aria-hidden = "true" > 3.1.< / strong > Installing client tools< / a > < / li > < / ol > < / li > < li class = "chapter-item expanded " > < li class = "part-title" > Administration< / li > < li class = "chapter-item expanded " > < a href = "administrivia.html" > < strong aria-hidden = "true" > 4.< / strong > Administration< / a > < / li > < li > < ol class = "section" > < li class = "chapter-item expanded " > < a href = "accounts_and_groups.html" > < strong aria-hidden = "true" > 4.1.< / strong > Accounts and Groups< / a > < / li > < li class = "chapter-item expanded " > < a href = "backup_restore.html" > < strong aria-hidden = "true" > 4.2.< / strong > Backup and Restore< / a > < / li > < li class = "chapter-item expanded " > < a href = "database_maint.html" > < strong aria-hidden = "true" > 4.3.< / strong > Database Maintenance< / a > < / li > < li class = "chapter-item expanded " > < a href = "domain_rename.html" > < strong aria-hidden = "true" > 4.4.< / strong > Domain Rename< / a > < / li > < li class = "chapter-item expanded " > < a href = "monitoring.html" > < strong aria-hidden = "true" > 4.5.< / strong > Monitoring the platform< / a > < / li > < li class = "chapter-item expanded " > < a href = "password_quality.html" > < strong aria-hidden = "true" > 4.6.< / strong > Password Quality and Badlisting< / a > < / li > < li class = "chapter-item expanded " > < a href = "posix_accounts.html" > < strong aria-hidden = "true" > 4.7.< / strong > POSIX Accounts and Groups< / a > < / li > < li class = "chapter-item expanded " > < a href = "ssh_key_dist.html" > < strong aria-hidden = "true" > 4.8.< / strong > SSH Key Distribution< / a > < / li > < li class = "chapter-item expanded " > < a href = "recycle_bin.html" > < strong aria-hidden = "true" > 4.9.< / strong > The Recycle Bin< / a > < / li > < / ol > < / li > < li class = "chapter-item expanded " > < a href = "troubleshooting.html" class = "active" > < strong aria-hidden = "true" > 5.< / strong > Troubleshooting< / a > < / li > < li class = "chapter-item expanded " > < a href = "frequently_asked_questions.html" > < strong aria-hidden = "true" > 6.< / strong > Frequently Asked Questions< / a > < / li > < li class = "chapter-item expanded " > < a href = "glossary.html" > < strong aria-hidden = "true" > 7.< / strong > Glossary of Technical Terms< / a > < / li > < li class = "chapter-item expanded affix " > < li class = "part-title" > Services< / li > < li class = "chapter-item expanded " > < a href = "integrations/oauth2.html" > < strong aria-hidden = "true" > 8.< / strong > Oauth2< / a > < / li > < li class = "chapter-item expanded " > < a href = "integrations/pam_and_nsswitch.html" > < strong aria-hidden = "true" > 9.< / strong > PAM and nsswitch< / a > < / li > < li class = "chapter-item expanded " > < a href = "integrations/radius.html" > < strong aria-hidden = "true" > 10.< / strong > RADIUS< / a > < / li > < li class = "chapter-item expanded " > < a href = "integrations/ldap.html" > < strong aria-hidden = "true" > 11.< / strong > LDAP< / a > < / li > < li class = "chapter-item expanded affix " > < li class = "part-title" > Synchronisation< / li > < li class = "chapter-item expanded " > < a href = "sync/concepts.html" > < strong aria-hidden = "true" > 12.< / strong > Concepts< / a > < / li > < li class = "chapter-item expanded " > < a href = "sync/freeipa
2022-12-29 04:22:16 +01:00
< / div >
< div id = "sidebar-resize-handle" class = "sidebar-resize-handle" > < / div >
< / nav >
< div id = "page-wrapper" class = "page-wrapper" >
< div class = "page" >
< div id = "menu-bar-hover-placeholder" > < / div >
< div id = "menu-bar" class = "menu-bar sticky bordered" >
< div class = "left-buttons" >
< button id = "sidebar-toggle" class = "icon-button" type = "button" title = "Toggle Table of Contents" aria-label = "Toggle Table of Contents" aria-controls = "sidebar" >
< i class = "fa fa-bars" > < / i >
< / button >
< button id = "theme-toggle" class = "icon-button" type = "button" title = "Change theme" aria-label = "Change theme" aria-haspopup = "true" aria-expanded = "false" aria-controls = "theme-list" >
< i class = "fa fa-paint-brush" > < / i >
< / button >
< ul id = "theme-list" class = "theme-popup" aria-label = "Themes" role = "menu" >
< li role = "none" > < button role = "menuitem" class = "theme" id = "light" > Light< / button > < / li >
< li role = "none" > < button role = "menuitem" class = "theme" id = "rust" > Rust< / button > < / li >
< li role = "none" > < button role = "menuitem" class = "theme" id = "coal" > Coal< / button > < / li >
< li role = "none" > < button role = "menuitem" class = "theme" id = "navy" > Navy< / button > < / li >
< li role = "none" > < button role = "menuitem" class = "theme" id = "ayu" > Ayu< / button > < / li >
< / ul >
< button id = "search-toggle" class = "icon-button" type = "button" title = "Search. (Shortkey: s)" aria-label = "Toggle Searchbar" aria-expanded = "false" aria-keyshortcuts = "S" aria-controls = "searchbar" >
< i class = "fa fa-search" > < / i >
< / button >
< / div >
< h1 class = "menu-title" > Kanidm Administration< / h1 >
< div class = "right-buttons" >
< a href = "print.html" title = "Print this book" aria-label = "Print this book" >
< i id = "print-button" class = "fa fa-print" > < / i >
< / a >
< a href = "https://github.com/kanidm/kanidm" title = "Git repository" aria-label = "Git repository" >
< i id = "git-repository-button" class = "fa fa-github" > < / i >
< / a >
< a href = "https://github.com/kanidm/kanidm/edit/master/kanidm_book/src/troubleshooting.md" title = "Suggest an edit" aria-label = "Suggest an edit" >
< i id = "git-edit-button" class = "fa fa-edit" > < / i >
< / a >
< / div >
< / div >
< div id = "search-wrapper" class = "hidden" >
< form id = "searchbar-outer" class = "searchbar-outer" >
< input type = "search" id = "searchbar" name = "searchbar" placeholder = "Search this book ..." aria-controls = "searchresults-outer" aria-describedby = "searchresults-header" >
< / form >
< div id = "searchresults-outer" class = "searchresults-outer hidden" >
< div id = "searchresults-header" class = "searchresults-header" > < / div >
< ul id = "searchresults" >
< / ul >
< / div >
< / div >
<!-- Apply ARIA attributes after the sidebar and the sidebar toggle button are added to the DOM -->
< script >
document.getElementById('sidebar-toggle').setAttribute('aria-expanded', sidebar === 'visible');
document.getElementById('sidebar').setAttribute('aria-hidden', sidebar !== 'visible');
Array.from(document.querySelectorAll('#sidebar a')).forEach(function(link) {
link.setAttribute('tabIndex', sidebar === 'visible' ? 0 : -1);
});
< / script >
< div id = "content" class = "content" >
< main >
< h1 id = "troubleshooting" > < a class = "header" href = "#troubleshooting" > Troubleshooting< / a > < / h1 >
< p > Some things to try.< / p >
< h2 id = "is-the-server-started" > < a class = "header" href = "#is-the-server-started" > Is the server started?< / a > < / h2 >
< p > If you don't see " ready to rock! 🪨" in your logs, it's not started. Scroll back and look for
errors!dd< / p >
< h2 id = "can-you-connect" > < a class = "header" href = "#can-you-connect" > Can you connect?< / a > < / h2 >
< p > If the server's running on < code > idm.example.com:8443< / code > then a simple connectivity test is done using
< a href = "https://curl.se" > curl< / a > .< / p >
< p > Run the following command:< / p >
< pre > < code class = "language-shell" > curl -k https://idm.example.com:8443/status
< / code > < / pre >
< p > This is similar to what you < em > should< / em > see:< / p >
< pre > < code class = "language-shell" > ➜ curl -vk https://idm.example.com:8443/status
* Trying 10.0.0.14:8443...
* Connected to idm.example.com (10.0.0.14) port 8443 (#0)
* successfully set certificate verify locations:
* CAfile: /etc/ssl/cert.pem
* CApath: none
* (304) (OUT), TLS handshake, Client hello (1):
* (304) (IN), TLS handshake, Server hello (2):
* TLSv1.2 (IN), TLS handshake, Certificate (11):
* TLSv1.2 (IN), TLS handshake, Server key exchange (12):
* TLSv1.2 (IN), TLS handshake, Server finished (14):
* TLSv1.2 (OUT), TLS handshake, Client key exchange (16):
* TLSv1.2 (OUT), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (OUT), TLS handshake, Finished (20):
* TLSv1.2 (IN), TLS change cipher, Change cipher spec (1):
* TLSv1.2 (IN), TLS handshake, Finished (20):
* SSL connection using TLSv1.2 / ECDHE-ECDSA-AES256-GCM-SHA384
* Server certificate:
* subject: C=AU; ST=Queensland; L=Brisbane; O=INSECURE EXAMPLE; OU=kanidm; CN=idm.example.com
* start date: Sep 20 09:28:18 2022 GMT
* expire date: Oct 21 09:28:18 2022 GMT
* SSL certificate verify result: self signed certificate in certificate chain (19), continuing anyway.
> GET /status HTTP/1.1
> Host: idm.example.com:8443
> User-Agent: curl/7.79.1
> Accept: */*
>
* Mark bundle as not supporting multiuse
< HTTP/1.1 200 OK
< cache-control: no-store, max-age=0
< content-length: 4
< content-type: application/json
< date: Tue, 20 Sep 2022 11:52:23 GMT
< pragma: no-cache
< set-cookie: kanidm-session=+LQJKwL0UdAEMoTc0Zrgne2hU+N2nB+Lcf+J1OoI9n4%3DNE7xuL9yCq7B0Ai+IM3gq5T+YZ0ckDuDoWZKzhPMHmSk3oFSscp9vy9n2a5bBFjWKgeNwdLzRbYc4rvMqYi11A%3D%3D; HttpOnly; SameSite=Strict; Secure; Path=/; Expires=Wed, 21 Sep 2022 11:52:23 GMT
< x-content-type-options: nosniff
< x-kanidm-opid: 8b25f050-7f6e-4ce1-befe-90be3c4f8a98
<
* Connection #0 to host localhost left intact
true
< / code > < / pre >
< p > This means:< / p >
< ol >
< li > you've successfully connected to a host (10.0.0.14),< / li >
< li > TLS worked< / li >
< li > Received the status response " true" < / li >
< / ol >
< p > If you see something like this:< / p >
< pre > < code > ➜ curl -v https://idm.example.com:8443
* Trying 10.0.0.1:8443...
* connect to 10.0.0.1 port 8443 failed: Connection refused
* Failed to connect to idm.example.com port 8443 after 5 ms: Connection refused
* Closing connection 0
curl: (7) Failed to connect to idm.example.com port 8443 after 5 ms: Connection refused
< / code > < / pre >
< p > Then either your DNS is wrong (it's pointing at 10.0.0.1) or you can't connect to the server for
some reason.< / p >
< p > If you get errors about certificates, try adding < code > -k< / code > to skip certificate verification checking and
just test connectivity:< / p >
< pre > < code > curl -vk https://idm.example.com:8443
< / code > < / pre >
< h2 id = "server-things-to-check" > < a class = "header" href = "#server-things-to-check" > Server things to check< / a > < / h2 >
< ul >
< li > Has the config file got < code > bindaddress = " 127.0.0.1:8443" < / code > ? Change it to
< code > bindaddress = " [::]:8443" < / code > , so it listens on all interfaces.< / li >
< li > Is there a firewall on the server?< / li >
< li > If you're running in docker, did you expose the port? (< code > -p 8443:8443< / code > )< / li >
< / ul >
< h2 id = "client-things-to-check" > < a class = "header" href = "#client-things-to-check" > Client things to check< / a > < / h2 >
< p > Try running commands with < code > RUST_LOG=debug< / code > to get more information:< / p >
< pre > < code > RUST_LOG=debug kanidm login --name anonymous
< / code > < / pre >
< / main >
< nav class = "nav-wrapper" aria-label = "Page navigation" >
<!-- Mobile navigation buttons -->
2023-01-03 21:48:16 +01:00
< a rel = "prev" href = "recycle_bin.html" class = "mobile-nav-chapters previous" title = "Previous chapter" aria-label = "Previous chapter" aria-keyshortcuts = "Left" >
2022-12-29 04:22:16 +01:00
< i class = "fa fa-angle-left" > < / i >
< / a >
2023-01-03 21:48:16 +01:00
< a rel = "next" href = "frequently_asked_questions.html" class = "mobile-nav-chapters next" title = "Next chapter" aria-label = "Next chapter" aria-keyshortcuts = "Right" >
2022-12-29 04:22:16 +01:00
< i class = "fa fa-angle-right" > < / i >
< / a >
< div style = "clear: both" > < / div >
< / nav >
< / div >
< / div >
< nav class = "nav-wide-wrapper" aria-label = "Page navigation" >
2023-01-03 21:48:16 +01:00
< a rel = "prev" href = "recycle_bin.html" class = "nav-chapters previous" title = "Previous chapter" aria-label = "Previous chapter" aria-keyshortcuts = "Left" >
2022-12-29 04:22:16 +01:00
< i class = "fa fa-angle-left" > < / i >
< / a >
2023-01-03 21:48:16 +01:00
< a rel = "next" href = "frequently_asked_questions.html" class = "nav-chapters next" title = "Next chapter" aria-label = "Next chapter" aria-keyshortcuts = "Right" >
2022-12-29 04:22:16 +01:00
< i class = "fa fa-angle-right" > < / i >
< / a >
< / nav >
< / div >
< script >
window.playground_copyable = true;
< / script >
< script src = "elasticlunr.min.js" > < / script >
< script src = "mark.min.js" > < / script >
< script src = "searcher.js" > < / script >
< script src = "clipboard.min.js" > < / script >
< script src = "highlight.js" > < / script >
< script src = "book.js" > < / script >
<!-- Custom JS scripts -->
< / body >
< / html >
